Whenever you hear anyone (including yourself) complain about something, ask yourself, “What opportunity is hidden within this complaint?”
1.More often than not when anyone complains about anything there’s an opportunity wrapped up in the complaint.
Many businesses were created in response to complaints. People complained that something they wanted was not available, or it was hard to get, or the quality wasn’t up to their standards, or…whatever the complaint, the response can be the creation of a successful new product or service.
2.Listen when other people complain about situations. Make it standard procedure to turn the coin over—see what opportunity is spelled out on the other side.
Ask yourself, “How could this complaint be addressed?” Think about solutions you could offer.
3.Listen when you yourself kick about little “personal” things that get your goat. When you act to correct these annoyances you not only get rid of the bother, but it can touch off a whole new attitude for the constructive handling of all sorts of things that bother you.
How often do you grouse about not being able to find things, or that you can’t make your computer do what you want it to do. A day spent with an organizer could solve the first problem, and a computer class at your local college could resolve your other complaint. A little time invested now could make you much more productive—and stop your complaints!
4.Remember that when we refuse to do anything but complain about things that bother us we perpetuate an endless cycle of frustration.
Are you going to continue to complain about that $#@%^# computer, or are you going to take action?
5.Get things out of your system by crabbing about things first if you must—but then ask yourself, “How can I capitalize on this?”
OK, sometimes we just want to bitch. So do a little complaining. Set a timer, and let yourself whine and moan for seven minutes. Then stop and come up with a solution. (You might find it hard to keep complaining for a full seven minutes when you realize how silly you sound and that your complaining isn’t getting you anywhere.)
6.When something about your work doesn’t suit you, be sure to turn the coin over. Here’s your chance to go to town in an area that you yourself control.
Don’t like your job? Bored with your business? Find ways to challenge yourself and make things more interesting.
7.Remember, there is not just one opportunity on the other side of the coin—there are often several.
In school, we were taught that there is one correct answer to every question. In life, there can be dozens or even hundreds of workable solutions.
The next time you hear yourself or someone else complain, stop and ask, “So what am I going to do about this? Where is the opportunity for me to do something exciting and wonderful?”
I beleave that there are always some sort of silver lining in a complaint. The best way to confront this with a customer is to calm the situation and let the customer get there concerns all out on the table, before you start to address them.Some complaints are realy just concerns that can easely be taken care of.
Very true. Sometimes a complaint reflects second thoughts of an indecisive customer. If you hear them out and reassure them, they feel more secure with their choice.
You hit the nail on the head when you mentioned being unhappy with you work situation. I can very well relate to this because my job became a nightmare to me. So, I had better get busy.