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Test Your Product on Customer Guinea Pigs

October 23, 2014 by Cathy Stucker

guinea-pigCreating a new product can be both exciting and scary. One reason many would-be information marketers hold back from creating and releasing a new product is that they are unsure how it will be received in the marketplace. Having customers serve as guinea pigs that you can test your ideas on can help you to understand what they want and need, and how best to present it to them.

These guinea pigs are people in your niche audience who can provide valuable feedback for you during your creation process – before the launch. They can tell you where you are falling short as well as where you’re excelling. If you don’t want to think of your customers as cute, furry little rodents, consider them your own personal focus group of testers. ;o)

You want to work with these testers from the very beginning – from the day you start brainstorming your product. Find people in your niche – maybe existing followers or followers of someone else – and ask them if they’d like to receive free course materials in exchange for their feedback – blunt, honest feedback, not a testimonial.

You want more than one person onboard. Don’t be thinking of it as 10 sales you won’t get once it launches. Think of it as 10 sets of eyes helping you steer clear of trouble and helping you make things better.

Set up a system where you get feedback either through direct email communication or anonymous surveys. Some people might feel awkward being extremely blunt with their feedback, so you have to reassure them about why they’re doing this.

After getting them to help you brainstorm the overall product – what slant it has, what goes into it – you can take it one step at a time and get their feedback every step of the way.

Don’t wait until your product is complete to begin working with your guinea pigs. If you do that, you won’t get all of the little details given back to you. Instead, you’ll get answers like:

  • It was great!
  • I felt it was kind of flimsy.
  • You need more detail.

But those kinds of answers are broad and general. They won’t help you make it better. You need a microscopic approach – chapter by chapter or video by video – so you can get specifics about what’s wrong, like this:

  • This was a good chapter, but you forgot to mention ______.
  • I could hear you slurping coffee in your video at the 4:30 mark.
  • I didn’t understand what you meant by __________.
  • It would help to have a screen shot of the procedure on page 17, where paragraph 3 is.

Those kinds of details will smooth the wrinkles in your product and ensure that whatever common questions or complaints people might have, they’re gone by the time it hits the marketplace!

Filed Under: Creating Information Products Tagged With: marketing, product creation, testing

Listen to Your Customers

August 12, 2014 by Cathy Stucker

listen-to-customersWant to have a winning product? Sell what your customers are asking for. Sometimes, they will come right out and ask for the things they want — other times you have to pick up on more subtle signals.

One early example in my business came from my Solo-preneuring class. Solo-preneuring is about making money on your own terms, doing work that you love. One of the things we do in the class is an exercise where we brainstorm ways to get people to pay you to do what you love to do. Invariably, one of the things they wanted to get paid to do was shopping. We would talk about things such as writing a guide for bargain shoppers, being a personal shopper, etc. When I mentioned mystery shopping, there were two reactions. Some students had never heard of it, but wanted to know more. Others had heard of mystery shopping, but had no idea how to get started as a mystery shopper.

None of my students specifically said, “You should research mystery shopping and sell the information to us,” but I saw that there was a lot of interest. In doing some research (this was pre-Internet), I discovered that there was no information readily available. [Read more…]

Filed Under: Market Research Tagged With: customers, product creation

Finding an Angle for Your Information Product

April 29, 2014 by Cathy Stucker

Target Your Customers HandIf you’re going to create information products, you should know ahead of time that your biggest obstacle might just be yourself. A limited mindset combined with fear can keep you from creating some powerful products that can serve your audience and make money for you.

The little voice in your head may be raising doubts, starting with not knowing what your product should be about. Well, tell that little voice to sit down and shut up, because we are going to solve that problem right now.

There are many ways to come up with an angle for a new product, but we’re going to look at four specifically. [Read more…]

Filed Under: Creating Information Products Tagged With: niche research, product creation

Your Next Product

June 11, 2012 by Cathy Stucker

A reliable way to increase your revenue and profits is to introduce new products. Each new product or service you add gives customers another chance to do business with you.

Where a lot of people stumble is deciding what products they should create, and which product they should create next (or first). Let’s take a look at how to come up with your new product.

What Is the next Logical Step?
If you already offer products, what is the next thing that your customers want or need from you? Build on what your existing products have done for them, and take them to the next level.
[Read more…]

Filed Under: Creating Information Products, Passive Income Tagged With: content marketing, information marketing, product creation

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