Online Business Archives - Cathy Stucker

Inside Amazon.com

May 12, 2015 by Cathy Stucker 4 Comments

“work hard. have fun. make history.” Those words greet you as you enter Amazon.com’s PHX6 Fulfillment Center in Phoenix, AZ. Amazon.com has well over 100 fulfillment centers around the world, working around the clock to ship to customers. On Cyber Monday 2014, Amazon received 436 orders per second. How do they get all of those products out the door? I got a better idea of how it all works when I recently toured PHX6.

amazon-warehouse

I have been selling books via Amazon Advantage since 2000, and I have been a customer even longer. As an Amazon fangirl, when they started offering tours of some of their fulfillment centers, I jumped at the chance. Apparently I didn’t jump quite fast enough, though—the earliest date available was one year away. Last week, that date finally arrived.
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Don’t Become Phish Food

January 28, 2013 by Cathy Stucker 4 Comments

Don’t get caught on the line when scammers go phishing for victims. Phishing involves faking emails or web pages, making them look like they represent a genuine company or website in order to trick the user into giving up sensitive information, such as logins, passwords, Social Security Numbers and more.

You may have received phishing emails claiming to be from Amazon.com, eBay, PayPal, banks and other trusted companies. They may say that your account has been compromised or that you need to verify your information to avoid having your account suspended. A link in the email leads to a site that looks like the real site, but is actually a fake. You are asked to log in with your user ID and password, or update personal information.

With this information they can then access your real account. Also, because many people use the same log in and password on several sites, they may be able to get to other accounts by trying your info on other sites.

How can you spot a phishing email? Tell tale signs include: [Read more…]

Use Google Analytics to Grow Your Business

July 16, 2012 by Cathy Stucker 2 Comments

Do you know who visits your website and how they find you? If you aren’t monitoring your website traffic, you are missing out on information you need to grow your business. There are tools and reports available, many of them free, which provide valuable insight as to who is visiting your website and why. Your webhosting company may have reports available, but I like to use Google Analytics.
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How to Write an ‘About’ Page

August 1, 2011 by Cathy Stucker 7 Comments

Your blog or website About page is one of the most important pages on your site. It is what tells your visitors who you are and what your site is about. This is where you brand yourself and your business. You also build your credibility and establish yourself as an authority with the information you present.

Here are some tips for writing an effective About page.
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5 Step Google Places Page Optimization

January 26, 2011 by Cathy Stucker Leave a Comment

NOTE: An updated version of this post is available: 3 Steps to Claim and Optimize Google Places for Business Page

This post if from Lauren Bradley of Liftdivision.com

If you haven’t noticed, Google drastically changed its local search results late in 2010. Prior to the change, when a user would type in “Plumber St. Louis” the results would show 7 listings at the top next to a map.

After the change, the local search results take up the entire first page (for most searches) pushing organic listings way far down.

This change is powerful for small business owners. If you simply type in “shoes” to Google, it will most likely return shoe stores closest to your current location.

Google has made it pretty simple for small business owners to set up and optimize their Google Places pages. These are the pages that help to determine local search rankings. Many local business owners do not want to mess around with setting up and optimizing their Google Places page because 1. they don’t know where to start or 2. don’t have time to set it up.

I have simplified the process as much as possible for these reasons. If you do anything to help build your online presence, complete the following five steps.

Step One: Verify and Claim your Google Places page
Verifying your Places page as the owner of the business is important if you are at all concerned about controlling information about your company that is on the internet. As a verified owner, you can edit and add information to your Places page as you wish.

Verifying it is simple, after finding your Google Places page, there is a link in the top right corner that will either say “Owner verified” or “Business owner?” After clicking on that, you will be walked through the process of claiming your Places page.

Step Two: Consistent NAP
Maintaining a consistent NAP (Name, Address and Phone number) on your Google Places page and across the internet plays a strong role in rankings. Everything on your Places page from the name of your company to the suite of your office needs to be consistent with your website. Saying Suite 210 on one place and then #210 on another is inconsistent. This seems minor, but does play a role.

Step Three: Keyword Optimized Categories
This seems intuitive, however the number of business owners who list their categories incorrectly is a little shocking. If you have already done some keyword research for your company, this is where those words come into play. If you haven’t, you should have a decent understanding of your products, services and how your prospects might be searching for you.

Use those keywords when filling out your categories. As you type in words, Google will make phrase suggestions for you to choose from. I would recommend picking at least two Google suggested phrases of your five categories. It is important to also fill out all 5 categories.

Step Four: Natural & Complete Description
Completing your description is something you should put a few minutes of thought into. If you sell pastries, put a little more thought into your description than just, “Your neighbor pastry shop.”

What’s unique about you? Do you do something different than others?

Google gives you this opportunity to talk yourself up to your prospects. So do it. Don’t stuff it with keywords. This about writing to impress the reader and not the search engine.

Step 5: Collecting Honest & Legitimate Reviews
Word of mouth advertising is the most profitable, powerful and persuasive marketing tactic. Google has set up a review system that allows your current clients to talk about you and your services. Not only does this give your prospects more information about your offerings and personality but Google also uses this as a “voting” system when determining rankings.

Keep in mind that you are not wanting to scam the system or seem at all spammy. It is important to collect legitimate and honest reviews from your clients.