In business, not all your customers will be pleasant. In fact, some of your customers may be downright mean, insensitive, or harsh. While this may seem like a headache or a problem, if you are prepared for these types of customers, you might actually make more money or take your business to the next level. It’s all about how you play the hand dealt you.
No one has the right to be abusive to you or your staff. I have dealt with a few of those types, and the sooner they are gone, the better. There is no reason to put up with customers who are abusive or threatening. However, most difficult people are not sociopaths, they are just…difficult. They may be more demanding than the typical customer, or require more hand holding. Some will want everything done yesterday or make round after round of changes. Most difficult people want to be treated as though they are special—the most important person in the universe, or at least in your universe.
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A new client asked me to send him my NDA – Non Disclosure Agreement – and he’d send me his.
A while back I got an email from someone who wanted to meet with me so he could ask some questions. Think about what he was asking: He wanted me to get in my car and drive somewhere to meet up with him, so I could give him answers–for free, of course–that he could have gotten by buying my book. But the book would cost him a few bucks, so that was not a good solution.