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It’s Who You Know

November 1, 2010 by Cathy Stucker

who-you-know

Have you heard of six degrees of separation? It is a theory that any two randomly-selected people in the world can connect with six or fewer intermediaries. That means there are only six people (or fewer) between you and anyone you want or need to meet. 

With the connections possible through the Internet, it often takes fewer than six connections.

Of course, the trick can be figuring out who those people are. The key to making links is that each of us belongs to many communities and has friends and acquaintances who span a number of groups. Thus, it is possible to make random connections between people, but you can also use this idea to make a targeted connection.

Let’s say you want to reach the CEO of a major corporation. Do you know someone who works there? Someone who is a vendor or supplier? Where did the CEO go to school—do you know anyone else who went there? Do you know someone who lives in the same town? If not, who do you know who might know someone who fits any of these categories?

Let the people around you know that you are trying to reach this person. You probably don’t know everyone they know. Your friend or co-worker may have a connection you never would have imagined. I watched this work at a conference. The speaker got a few people to ask the group for help contacting someone they wanted to reach. Within moments, connections had been made to several people, including a former US president!

Perhaps you are hoping for a product endorsement, a chance to get someone involved in your cause, a blurb for your book, or an appointment to do a presentation. Whatever your need, if you are creative and persistent, you can reach the people you need to reach. 

Filed Under: Creative Marketing Strategies, Marketing, Networking

Put Your Business on the Map with Google Maps

March 15, 2010 by Cathy Stucker

Do Google search for a type of local business (e.g., “Houston chiropractor”) and you will see Google Maps listings at the top of the search results. So how can you make sure your business shows up there? It’s easier than you might think and the best part is that it’s free! 

Here is what you need to do to make your business show up in Google Maps local business listings:

Claim your business listing in Google Local Business Center. http://Google.com/lbc You will need to verify that you own the business. Then make sure all of the information listed for your business is correct.

Categorize your business properly. What will people be searching for when they look for a business like yours? You may list up to five categories.

Include your top keywords are in your Google local business listing description. These keywords may include the type of business, top products, services, location, etc.

Provide as many details as possible to make your listing complete. You can include hours, the payment types you accept and more.

Add a coupon to your listing. You may include a printable coupon with your Google Maps listing.  Give customers a special introductory price on their first visit, a percentage discount, or a free bonus with purchase.

Encourage customers to post reviews. People trust peer reviews. If your business has lots of reviews, those reviews provide social proof about your business. A big caution: Never write fake reviews praising your business—when discovered to be phony (and they often are) fake reviews destroy your credibility.

On your website, include the name of your city, surrounding cities and even neighborhoods, if appropriate, along with your keywords. For example, “Landscaping and lawn care services for residents of southwest Houston, Stafford, Sugar Land, Missouri City, and eastern Fort Bend County.” This will help your overall search rankings.

Get links to your website. Links help to build your credibility with the search engines. When you control the appearance of the link, include your location as anchor text. For example, a good anchor text link might be, “Pete’s Pizza serves San Diego’s best pizza,” where San Diego’s best pizza links to your website.

Google Maps provides an excellent way for local customers to discover your business. Optimize your Google Maps listing and your website to get more customers to your website and bring more customers to your local business.

Filed Under: Creative Marketing Strategies, Internet Marketing, Marketing, Search Engine Optimization

Build a Revenue Base

April 27, 2009 by Cathy Stucker

You can insulate your business from the effects of income fluctuations by marketing your products and services in ways that build income streams that keep money flowing to you month after month. 

Look for ways you can encourage commitments from customers and keep cash coming in on a regular schedule.

During a visit to a spa I was asked if I wanted to buy a package of services, instead of paying for only the treatment I received that day. I got the advantage of a lower price for each service. The spa not only got me to commit to coming back for additional services, I have paid in advance for those services. At future visits, I may be tempted to try additional products or services. And by making my visits there a habit, they have created a relationship that will result in my providing them with ongoing revenue.

Some customer commitments do not require advance payment. Instead, customers are automatically billed each period, usually by bank draft or credit card, for the agreed-upon amount. Many customers enjoy the convenience of these arrangements, and customers may receive a discount when they commit to a longer term or pay in advance.

Service businesses often provide services on retainer. For a monthly fee, the customer has access to a specified level of service. The service provider is guaranteed a certain amount of income and the customer knows that the help they need is just a phone call away.

Maintenance contracts are a variation on the retainer idea. For a set fee the provider performs all routine maintenance, and may even include a number of hours of labor if a repair is needed.

Subscriptions are not just for magazines. In fact, just about anything can be sold by subscription. Consumables fit this model well. If you sell printer supplies (such as toner or ink cartridges), you might suggest setting up shipments where customers receive supplies on a regular schedule based on their expected needs.

Memberships offer another revenue possibility. You may charge for memberships in a facility (such as a health club), an organization, or even a Web site. There are membership Web sites for everything from grocery coupons to hobbies to businesses. Online membership fees range from a few dollars a year to hundreds of dollars per month.

Create revenue streams by selling advertising. Advertising opportunities might include posting signs at your place of business or on your vehicles, selling space in your customer newsletter, charging for mailing flyers with your invoices, or posting ads on your Web site. Google will automatically feed ads to your Web site and share revenues through their Adsense program.

Having these “automatic” revenues in place does not mean that you can then stop marketing. Customers will drop out and have to be replaced, and ongoing marketing will help you expand your business. However, having a base of revenue you can count on means that you can spend your time serving customers and growing your business instead of worrying about covering basic expenses.

Filed Under: Creative Ideas, Creative Marketing Strategies, Marketing, Sales, Working Smarter

Come Up with Creative Names

February 2, 2009 by Cathy Stucker

Your business and product names are an important part of your business identity and marketing. Good names create an aura of exclusivity and entice clients by promising benefits. Good names market for you.

Do you have a hard time coming up with names? Perhaps you called your business ABC Enterprises, because you couldn’t think of anything else. What does that name say about you and what you do? Absolutely nothing. It doesn’t tell customers why they would want to do business with you, because they have no idea what it is that you do, or who you do it for.

Here’s my favorite way to come up with a name. I call it “Idea Storming.”That is a name I created to describe one of my consulting services. Brainstorming has been done to death. Been there, done that, got the t-shirt from the seminar. Idea Storming puts a different spin on it. You recognize the concept, but it has a different name, and it ties to my Idea Lady identity. See how it works?

I help my clients to Idea Storm, but here’s how you can do it on your own. Get a piece of paper and a pen, or use your computer. Write down every word or phrase you can think of to describe your business. What do you do? Who are your clients? What results do you get for them? What words would your clients use to describe what you do? How would they describe the feeling they got doing business with you? Why is your business better than others?

Scan books and magazine articles for words and phrases that jump off the page at you. Talk to friends and associates, and get them to Idea Storm with you. Ask customers to describe what you do.

Make a nice, long list, then keep going. Get out your thesaurus (or use the one in your word processor) to come up with words with meanings similar to what you wrote down. There is a great online tool to identify synonyms at http://www.visualthesaurus.com/. There is a subscription charge, but you can try it for free.

Now, take your list and start combining the words and phrases. Take this word and add it to that one. Use this phrase, but substitute that word. Take pieces of two words and make a brand new word. Your goal is to come up with words and phrases that effectively convey the unique benefits you provide to customers.

I’ve used this method to come up with lots of names and titles over the last few years. Another great benefit of Idea Storming is that even the words and phrases you don’t use in your name can be used in a slogan, on your business cards, in sales letters, in brochures and in other marketing materials.

This technique is simple, but it really works. Try it the next time you launch a new product.

Filed Under: Creative Ideas, Creative Marketing Strategies, Image, Marketing

And the Award Goes To!

January 22, 2009 by Cathy Stucker

Everyone loves awards. Here is how you can use awards to get attention for your business.

The Academy Award nominations were announced this morning. The reading of the nominations was carried on live radio and television, and every newspaper, radio station and television news program will cover the announcements of the nominees and the presentation of the awards. The first Academy Award ceremony received little attention from the media, but more than a billion people around the world are expected to watch this year’s awards program, where the Oscar winners receive their statuettes.

Everyone loves awards. Not only do they love to receive them, they are interested in learning about awards given to others. Could your business or organization gain visibility by giving out awards? If you are a copywriter, give out awards for the best sales letter, best headline, etc. The Internet is filled with awards for Web sites. You don’t have to have a formal awards ceremony. You may choose just to announce the award recipient(s) in a press release to get media coverage. 

Choosing who or what will receive the award doesn’t have to be complicated. You don’t have to have a complex set of rules, and you don’t have to have a vote monitored by Price Waterhouse. This can be a very unscientific process, where you decide the award recipients “just because.”

If you want to double your visibility, solicit nominations for the awards first, then do another round of promotions announcing the winners. One organization representing office workers has an annual search for the worst boss. People submit nominations (usually anonymously) telling the horrible things their bosses have done. Then, the organization picks some of the best (worst?) stories, and announces them to the media. They get publicity twice from each annual award. And stories about how bad it is in the working world point up the value of what they do on behalf of workers.

That brings us to another truth: If there is anything people like almost as much as seeing someone recognized for excellence, it is seeing someone important brought down a notch or two. That’s why Mr. Blackwell’s annual Worst Dressed List always got much attention. As sort of the anti-Oscars, another group gives out Razzies; these are given to the worst films and performances of the year. (Needless to say, the recipients don’t get a ceremony.)

Start looking for opportunities to recognize the best (or the worst) in your industry. May I have the envelope please? 

Filed Under: Creative Marketing Strategies, Marketing

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