How important is customer service? It has always been important, but today it is more important than ever. It used to be said that a happy customer would tell one or two people, and an unhappy customer would tell ten to twelve. With the ease of communication provided through the Internet with social media and review sites such as Yelp, customers can easily share their experiences and opinions with thousands of people. And the unhappy ones may be more likely to do so.
Providing service that keeps customers happy creates strong customer relationships, and builds your company’s reputation. Here are some tips for providing great customer service. [Read more…]